Facilitator operating rules
- Start by saying participation is voluntary, free and nonpartisan; attendance is not a prerequisite for aid.
- Rotate facilitation and allow disagreement without punishment.
- Do not collect sensitive participant data or promise services you cannot provide.
- Provide low-vision/large-print versions and an option to participate without internet or smartphones.
- Refer safety and legal questions to qualified organizations.
- Keep a public correction log and distribute revised copies when an error is found.